Refund policy

Pickup Policy

We understand that life happens, and we do our best to ensure your items are as fresh as possible. If you miss your scheduled pickup time, your order will be held for up to 24 hours.

Orders not picked up within this timeframe may include perishable items that are not eligible for a refund. If you anticipate being unable to make your pickup time, please contact us as soon as possible so we can work with you to ensure you receive your order at peak freshness.

Shipping & Delivery Policy

Service is subject to carrier delays. All delivery timelines are estimates and are not guaranteed. Bubble & Bloom is not responsible for shipping delays once an order has been handed over to the carrier.

Tracking Your Order

Once your order has shipped, a tracking email will be sent within 24 hours. Please allow USPS or UPS up to 48 hours for tracking updates to appear.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact Bubble & Bloom directly. Customers should not file claims with USPS or UPS independently. Bubble & Bloom will initiate the claim on your behalf.

Refunds or replacements may be issued only after the carrier claim is reviewed and pending full customer cooperation during the claims process.

All original packaging materials and damaged items must be retained. Damage must be reported within 15 days of delivery.

Clear photos of the damaged product, inner packaging, and outer packaging are required. Additional documentation may be requested during the claims process and is the responsibility of the recipient.

Do not release any products or packaging to the carrier or any third party without consulting Bubble & Bloom first. Doing so may invalidate the claim and affect eligibility for a refund or replacement.

Refund & Replacement Policy

Due to the nature of our products, all baked goods and perishable food items are final sale and are not eligible for returns or refunds.

Shelf-stable items—including but not limited to blueberry sauce, spice blends, dehydrated sourdough starter, and dry mixes—are not included in the baked/perishable final-sale category and may be eligible for a refund or replacement under the conditions outlined below.

Refunds or replacements will only be considered in the following circumstances:

  • The order arrives damaged
  • The order is lost in transit and confirmed by the carrier

In the event of damage or loss, customers must contact Bubble & Bloom within 15 days of delivery and provide all requested documentation, including photos of the product and packaging. Failure to provide documentation or cooperate during the carrier claims process may result in denial of a refund or replacement.

Bubble & Bloom does not offer refunds for:

  • Shipping delays once the order has shipped
  • Incorrect addresses provided by the customer
  • Normal carrier delays or tracking delays
  • Preference-based issues (taste, texture, appearance)
  • Orders exposed to weather conditions after delivery

Customer-Arranged Shipping Policy

If a customer chooses to arrange or coordinate their own shipping or delivery method, Bubble & Bloom is not responsible for any loss, damage, delays, or issues once the order has been released to the customer or their chosen carrier.

All responsibility transfers to the customer at the time the order is picked up or handed over. No refunds or replacements will be issued for items shipped using a customer-arranged shipping method.

Approved refunds will be issued to the original payment method or replaced at Bubble & Bloom’s discretion once the carrier claim is resolved.