Policies

Pick up Policy

We know that life happens, and unexpected events occur. We will hold your pick up order for 24 hours beyond your selected pick up date/time in the event you can't make it. If you do not pick up your order within the 24 hours, your perishable items from your order will be forfeited and no refund given. We work hard to ensure high quality and freshness with our products. Items that are nonperishable can still be picked up beyond the 24 hours if scheduling allows. Please Contact us immediately if any such event occurs so that we can work with you to ensure you get your full order.

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. However, baked items such as breads and muffins etc. are not refundable. Other items that are nonperishable and unopened can be returned. If items have been opened and used they are not eligible for returns.

Shipping & Delivery Policy

Service is subject to carrier delays. All delivery timelines are estimates and are not guaranteed. Bubble & Bloom is not responsible for shipping delays once an order has been handed over to the carrier.

Tracking Your Order

Once your order has shipped, a tracking email will be sent within 24 hours. Please allow USPS or UPS up to 48 hours for tracking updates to appear.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact Bubble & Bloom directly. Customers should not file claims with USPS or UPS independently. Bubble & Bloom will initiate the claim on your behalf.

Refunds or replacements may be issued only after the carrier claim is reviewed and pending full customer cooperation during the claims process.

All original packaging materials and damaged items must be retained. Damage must be reported within 15 days of delivery.

Clear photos of the damaged product, inner packaging, and outer packaging are required. Additional documentation may be requested during the claims process and is the responsibility of the recipient.

Do not release any products or packaging to the carrier or any third party without consulting Bubble & Bloom first. Doing so may invalidate the claim and affect eligibility for a refund or replacement.

Refund & Replacement Policy

Due to the nature of our products, all baked goods and perishable food items are final sale and are not eligible for returns or refunds.

Shelf-stable items—including but not limited to blueberry sauce, spice blends, dehydrated sourdough starter, and dry mixes—are not included in the baked/perishable final-sale category and may be eligible for a refund or replacement under the conditions outlined below.

Refunds or replacements will only be considered in the following circumstances:

  • The order arrives damaged
  • The order is lost in transit and confirmed by the carrier

In the event of damage or loss, customers must contact Bubble & Bloom within 15 days of delivery and provide all requested documentation, including photos of the product and packaging. Failure to provide documentation or cooperate during the carrier claims process may result in denial of a refund or replacement.

Bubble & Bloom does not offer refunds for:

  • Shipping delays once the order has shipped
  • Incorrect addresses provided by the customer
  • Normal carrier delays or tracking delays
  • Preference-based issues (taste, texture, appearance)
  • Orders exposed to weather conditions after delivery

Approved refunds will be issued to the original payment method or replaced at Bubble & Bloom’s discretion once the carrier claim is resolved.