FAQ
Frequently asked questions about our business
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. However, baked items such as breads and muffins etc. are not refundable. Other items that are nonperishable and unopened can be returned. If items have been opened and used they are not eligible for returns.
Are purchases final sale?
Yes, all purchases are final. We know that life happens, and unexpected events occur. We will hold your order for 24 hours beyond your selected pick up date/time in the event you can't make it. If you do not pick up your order within the 24 hours, your perishable items from your order will be forfeited and no refund given. We work hard to ensure high quality and freshness with our products. Items that are nonperishable can still be picked up beyond the 24 hours if scheduling allows. Please Contact us immediately if any such event occurs so that we can work with you to ensure you get your full order.
When will I get my order?
Currently we are not offering shipping. Once we get this up and running we will work quickly to ship your nonperishable order as soon as possible. Perishable items such as bread are not eligible for shipping. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and carrier.
Where are your products manufactured?
We are a Cottage Bakery, which means we are licensed by the Department of Agriculture to operate from our home. We undergo an initial inspection and are required to renew our license annually to keep our business running. Our home bakery is managed with the same standards as a commercial establishment. We prioritize cleanliness by sanitizing and cleaning all surfaces and items used in the production process right after use and storing them properly. Additionally, as a ServSafe certified manager, I ensure that we adhere to all regulations and maintain up-to-date cleanliness standards in our bakery.
Do you have a brick and mortar?
Regrettably, we do not currently have a physical storefront. Although we would love to have one, it is not part of our plans for this year.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order and carrier. Please note that perishable items like our baked goods are not eligible for shipping.
Frequently asked questions about Sourdough
What is sourdough?
Sourdough refers to a wide variety of fermented bread. Authentic "true" sourdough bread is made solely with flour, water, and salt.
We have removed all preservatives and chemicals from our bread, returning to the basics of when food was wholesome andbeneficial for our health.
Why did my bread mold so fast?
Food should mold. It’s something we have forgotten over time as more and more preservatives and chemicals were introduced to our food to prolong shelf life and color. This is why so many people have developed gut issues with store bought breads as well as many other foods out there. Fresh bread can last at room temp for 3-5 days depending on the environment. It can last up to 2 weeks before mold is evident but may become stale in the process. Our breads freeze well and can stay frozen for up to 6 months.
What is the difference between commercial yeast and the natural yeast found in sourdough breads?
At the heart of sourdough bread lies the sourdough starter. This is a vibrant ecosystem filled with countless microorganisms including wild yeast. This assists in the breakdown of gluten during the fermentation process. Commercial yeast was developed to force the rise of bread for faster production, thus not breaking down gluten properly. This left higher gluten content in store-bough breads, resulting in more gut health issues.
What is sourdough starter and why is it important?
Sourdough bread has ancient roots, dating back to around 3700 BC in Switzerland and being consumed by ancient Egyptians and Greeks. The history of sourdough bread is very interesting and having an understanding of the origins of sourdough will give you a deeper respect for this ancient art form.
How long does it take to make a load of bread?
A traditional loaf of sourdough bread can take anywhere from 24 hours and up to 72 hours to make. The longer you allow the bread to ferment the stronger the sourdough taste and flavor profile. A dough left to ferment longer will also develop bigger air pockets or “holes” that people associate with sourdough.
I am a diabetic, is it ok for me to consume sourdough?
Always talk with your physician about your dietary needs and restrictions. Sourdough is a carbohydrate, and can have an effect on your blood sugar.
However, according to The Mayo Clinic: Sourdough is thought to be more blood sugar-friendly because the easier digestion process causes a smaller and slower blood sugar spike than you’d experience after eating white bread.
Are there other health benefits to eating sourdough bread?
Sourdough bread is particularly rich in nutrients that the body can easily absorb. This is due to the way that the lactic acid bacteria in the bread interacts with these nutrients. These bacteria destroy certain types of acid commonly found in other types of bread, which increases the availability of nutrients like folate, potassium, and magnesium.
Medically Reviewed by Jabeen Begum, MD on September 20, 2022
Does sourdough contain prebiotics and probiotics?
The fermentation process involved in making sourdough bread generates prebiotics and probiotics that support digestion and promote gut health. Prebiotics nourish the beneficial bacteria in your intestines, playing a crucial role in maintaining a healthy digestive system.
The Mayo Clinic
I have IBS, is sourdough something that can irritate my gut?
Sourdough bread is often considered one of the most suitable types of bread for individuals with irritable bowel syndrome (IBS) as it tends to be better tolerated. While the ideal bread choice for IBS can vary from person to person, it is generally advisable to steer clear of breads made with wheat, rye, barley, and whole grains. Whole grain foods often pose greater digestive challenges and can exacerbate IBS symptoms. The fermentation process involved in creating sourdough bread helps to break down some of the gluten and other substances that may trigger IBS flare-ups, making it one of the most well-tolerated options for those with IBS. -wildgrain.com
How do I take care of my bread so that it lasts as long as possible?
For best results consume within 3 to 5 days and keep in a linen or breathable bag. Another way to store bread to help it lasts is in a cake stand. It shows off the bread while helping to keep it fresh. A loaf can last on the counter for approximately 1 week, but will start to go stale beyond that. Always look for any signs of mold, and throw away if mold is noted.
We do not recommend putting bread in the refrigerator as this can dry it out much faster and change the flavor and texture.
For an intact loaf you can spray or run under waster quickly and pop it back in the oven at 400 degrees and let it crisp back up for a few minutes.
If you want to freeze your loaf, pre-slice and add place parchment or wax paper in between slices. Or for unsliced loaves, wrap in plastic wrap and place in a freezer bag. Our bread can stay frozen for up to 6 months.